"Our character is what we do when we think no one is looking." -H. Jackson Brown, Jr. Well, the dream of freedom, birthed on the 4th, does still live. But let's face it -- our government (especially the IRS) would very much like to have a deeper, larger influence in our financial lives. As a US citizen, the IRS is one of the most powerful organizations in each of our little worlds. Solely responsible for collecting federal taxes and imposing related penalties, the IRS pos

"Tact is the ability to describe others as they see themselves." -Abraham Lincoln Dealing with a billing error can be frustrating. But giving up too quickly will only cost you money. I've learned this the hard way, and many of my clients and friends might benefit from what I've learned. So, if you've got an erroneous bill to settle, here's what to do: ¤ Write a polite letter. Control your irritation if you want results. Describe the problem and ask for help. Customer service